01
Diagnostics & repair
From a PC that won’t start to crashes and overheating, let’s find what’s holding it back.
Diagnostics from$59
Request a repair Local to Salem, Oregon
PC repair &
custom builds
in Salem, Oregon.
Your PC. Your potential. Thoughtful repairs, upgrades, and custom builds—with a clear quote before work begins.
Quote before work Salem & nearby
01 / What we do
A better PC starts here.
One place for the everyday fixes and the ambitious builds. Choose your starting point; we’ll work through the details together.
02
Custom PC builds
Plan a balanced system around your budget, the games you play, and the work you do.
Assembly from$199
Plan a build 03
Upgrades & tune-ups
Make more of the PC you already own with the right improvements, not unnecessary replacements.
Service from$49
Plan an upgrade Starting prices cover the listed service or assembly. Parts cost extra; your final quote depends on the work needed. The diagnostic fee is separate from repair costs, except for simple fixes such as a few settings changes. We’ll confirm the costs in your quote.
Your next step, made simple
Not sure where
to start?
Pick what sounds closest. This is a starting point for your quote, not a diagnosis.
Prefer to talk? (971) 425-7849A good place to start
Start a repair request Diagnostics & repair
Tell us when the issue started, any error messages, and what you’ve already tried.
The people behind Prime
Real people.
Clear answers.
Prime Computers is Jacob Kreloff and Titus Straw. We’re here to help people in Salem with PC repairs, upgrades, and custom builds.
Tell us what’s happening or what you want to build. We’ll talk through the options and the next steps with you.
Talk with our teamJacob Kreloff
Prime Computers · Salem, ORTitus Straw
Prime Computers · Salem, ORContact hours9am–6pm
Pacific time · Salem, Oregon
Arrange service firstLet’s talk before drop-off.
Call or request a quote to discuss when and where to bring your PC.
Know the next stepAgree on the work and price.
We’ll discuss any diagnostic scope and fees before testing, then quote any repair.
02 / Our process
Clear from start to finish.
You don’t need to speak tech. Share what’s happening, ask questions, and approve your quote before the work begins.
Tell us your goal
Share the symptoms, what you want to improve, or the system you’d like to build.
Talk through options
We’ll discuss the next steps, testing needs, and a practical path forward.
Approve your quote
Review the proposed work and price. Nothing proceeds without your approval.
Test & hand off
We check the finished system and walk you through what changed.
A little prep goes a long way
Ready when you are.
Use this quick checklist before arranging service. If the computer won’t start, don’t worry—just tell us.
The checklist stays on this page and isn’t sent with your quote.
Before service0 of 3 ready
Don’t send passwords through the quote form.
03 / Good questions
Less guesswork.
More clarity.
Still have a question? We’re happy to talk through your situation.
Ask us a questionDo I need to know my PC’s specs?
No. Share anything you know and describe the issue or your goal. The quote form has an optional Windows PowerShell helper for copying basic specs on a Windows PC.
What’s included in the starting prices?
The starting prices are for diagnostics, upgrade service, or build assembly—not a complete PC. Replacement and new parts cost extra. Your quote will outline the work and costs for your situation.
Does the diagnostic fee count toward a repair?
Usually, no—the diagnostic fee is separate from the repair cost. For simple fixes, such as changing a few settings, it can count toward the repair. We’ll confirm what applies to your PC when discussing the quote, before you agree to the work.
Can you help me choose parts?
Yes. Tell us your budget and what you want to use the PC for. We can discuss a balanced parts plan as part of your custom build request. Check with us before buying parts.
How long will the work take?
Timing depends on the issue, testing, current workload, and parts availability. We’ll discuss the expected timeline when we review your request rather than promise a fixed turnaround.
Should I back up my files first?
If your computer works, make a separate backup of important files before service. If it won’t start, tell us which files matter and avoid repeated troubleshooting that could make things worse. Don’t include passwords in your request.
Where do you provide service?
Prime Computers serves Salem, Oregon and nearby communities. Contact us first to discuss your needs and arrange the details.
How do I arrange service?
Call (971) 425-7849 or send a quote request. Our contact hours are 9am–6pm Pacific time. We’ll discuss your PC, any diagnostic fees, and drop-off arrangements before you bring it in.
Let’s take the next step
A PC that works
better for you.
Tell us what you need. We’ll take it from there.